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IT Service Desk: Service Management

Verfasser: Suche nach diesem Verfasser Mills-Knebel, Fancy (Verfasser)
Jahr: 2019
Verlag: LinkedIn
Mediengruppe: EMedien
Vorbestellbar: Ja Nein
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As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer''s rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program.

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Verfasser: Suche nach diesem Verfasser Mills-Knebel, Fancy (Verfasser)
Jahr: 2019
Verlag: LinkedIn
E-Medium: content sample opens in new tab
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Beschreibung: 01:24:19.00
Beteiligte Personen: Suche nach dieser Beteiligten Person HDI, HDI (Mitwirkender)
Sprache: Englisch
Mediengruppe: EMedien