Cover von Managing Customer Expectations for Managers wird in neuem Tab geöffnet
E-Medium

Managing Customer Expectations for Managers

Verfasser: Suche nach diesem Verfasser Toister, Jeff (Verfasser)
Jahr: 2016
Verlag: LinkedIn
Mediengruppe: EMedien
Vorbestellbar: Ja Nein
Voraussichtlich entliehen bis:
Download Zum Download von externem Anbieter wechseln - wird in neuem Tab geöffnet

Exemplare

StandorteStatusVorbestellungenFrist
Standorte: Status: Verfügbar Vorbestellungen: 0 Frist:

Inhalt

Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's service promises match what it actually delivers. Customer service expert Jeff Toister helps managers identify what a typical customer expects, where those expectations come from, and where your organization might be vulnerable. He explains how to perform a marketing and communication audit to find out whether your company's messaging matches what it is delivering. Then learn how to use data (such as surveys and product returns) to identify areas where service is routinely falling short. Last, he helps you uncover opportunities to reinforce appropriate expectations with customers, including response time expectations for various service channels (phone, email, and social media).

Rezensionen

Details

Verfasser: Suche nach diesem Verfasser Toister, Jeff (Verfasser)
Jahr: 2016
Verlag: LinkedIn
E-Medium: content sample opens in new tab
Suche nach dieser Systematik
Suche nach diesem Interessenskreis
Beschreibung: 00:26:16.00
Suche nach dieser Beteiligten Person
Sprache: Englisch
Mediengruppe: EMedien